SHIPMENT

Where can I receive my package?
We can deliver your package to the address you prefer (home, work, school, etc.)

How long will it take for my order to arrive?
Our promise is to dispatch your order within 24 hours from the time of purchase (on business days). For shipments within Colombia, the approximate delivery time of the carriers once the order is dispatched is 2-3 business days for main cities, and 5-7 business days for the rest of the country.

Please note that we do not ship on weekends. Orders placed on Fridays after 12pm, Saturdays and Sundays will be processed on Monday.

**PLEASE NOTE THAT DURING PEAK SEASON DATES (NOV 20TH - DEC 31ST) ORDERS WILL TAKE ADDITIONAL DAYS DUE TO CARRIER BACKUPS DUE TO ORDER VOLUME.** Della Terra will honor its shipping policy but we cannot guarantee usual carrier times during these dates.

There will be no shipping on December 24th, 25th and 31st. Orders placed after noon on December 23rd will be shipped on December 26th. Orders placed after noon on December 30th will be shipped on January 2nd.

For international orders, we ship via DHL within 48 hours from the time of purchase (business days) and delivery times vary by country, and average 7-10 business days. DELLA TERRA is not responsible for any fees, taxes or duties generated by such international shipments and/or by the Customs of each country. These Customs charges are the responsibility of the customer.

How much will shipping cost me?

• FREE for any order within Colombia.
• For other countries, the shipping cost will be calculated at the time of payment according to the shipping address.

EXCHANGES AND RETURNS

If you're shopping at Della Terra, it's because you care about the planet as much as we do. Minimizing returns and exchanges helps reduce our carbon footprint. Take your time choosing, and write to us if you have any questions.

Can I exchange my item for another one?

Yes! We accept exchanges. Accounts must be returned within a maximum period of 90 calendar days after the date on which the purchase was made.

For more information, please see our Shipping, Exchanges and Returns page.

To maximize the life of your garments:

• Hand wash, with low temperatures or cold water
• Do not use strong detergents or chlorine.
• Dry in the shade
• Avoid using dryer and iron

To maximize the life of the planet:

• Wash your clothes only when really necessary